The medical office manager has to run a medical office in a manner that increases the efficient methods used to communicate inside the environment. Clear communications between staff are necessary to make sure patients get quality care. 2-way communication has to happen between two people in a give and take exchange of information. One-sided communication can result in misunderstanding. Communication should lead to results. Miscommunication in the medical office results in physical and financial costs. Journalism’s Who, What, Why, How, Where, When, is a formula to solidify office-based communication. Everybody needs to be on the same page.


Sharing Information

The phrase "who," implies the information needs to be shared with someone that needs to be accountable for it. Then, we come to "what," as in, what steps need to be taken, and what resources are needed to complete a specific project. The question of "why" is asked to find out why the communication being made is important. Why is a person it is intended for receiving the information? Where will the event take place? Where are the materials necessary for a specific project? Then we have "when" which is a time-order reference that determines when progress is requested. "How" is about how will success be measured and the employee performance evaluated on nextiva reviews.


Doctors’ offices need to have good communication because without that treatment plans can fall apart or there could be mistakes made in a clinical setting which adversely affects the patient. Doctors, nurses, and administrators have to ask whether or not the patient has any questions, which is known as encouraging feedback. It is often a luxury to have bilingual people working in a medical office. Writing down instructions and prescriptions can be useful for those who need something to refer to if they’ve started to forget what was said. There also needs to be correct body language used.


Misunderstandings

Communication in a medical office cannot be misunderstood if only because patient care can be compromised. Patients need to understand the diagnosis given to them by their doctor. Nurses need to clarify the doctor’s orders. Appointment reminder calls cannot take up the time of the staff in the office, because reminders need to be sent so that the patient knows to show up. Patients switch doctors when there is poor communication between doctor and patient. Sometimes doctors are dense about communicating anyway, which is a sign to get a new doctor who can actually talk to you. Doctors also need to be able to communicate properly with staff have higher turnover rates in their clinic. This is why communicating in a medical office is a machine that has to work well.


Conclusion

To communicate well in medical offices, a person has to be able to understand their diagnosis in plain English. Clear communicating can save time as well as money. It is difficult for patients when the doctor does not always communicate with compassion in mind when giving a diagnosis. Just because they have a degree and think they know everything does not give them the right to be flippant with patients who would like to hear their diagnosis without being lied to. Everybody in a medical office needs to communicate in synch with each other so as to minimize stress as well as bad diagnosis.